Frequently Asked Questions
Who is Enetica?
How long does it take to setup a reseller account?
What payment methods do you accept?
Is GST (Goods and Sales Tax) included in your pricing
pages?
Why are your prices so cheap?
Are all your servers really located in Australia?
What happens if I go over my bandwidth limits?
Can I upgrade my web hosting plan? Does any
cost apply?
I'm an existing customer and i can't find
my plan details...
Who is Enetica?
Enetica was the first
fully accredited .au registrar and began trading at 10:00 am on the 1st of July
2002. Enetica is now ICANN, auDA and .nz accredited. We have over
600 wholesale partners and hold over 90,000 domain registrations. Enetica’s
founders have been working in the web hosting industry for more than
10 years.
How long does it take to setup a reseller account?
Reseller accounts are usually setup within 48 hours of you submitting your application form. You will be sent a welcome email which includes your username and password. You will then need to make an initial deposit. Once you've done this, you will be able to start registering domains straight away.
What payment methods do you accept?
Enetica accepts Visa, MasterCard or a Cheque/Money Order for retail
domain orders.
We do not accept bank transfers. Cheques should be made out to Enetica
Pty Ltd and
sent to:
Enetica Pty Ltd
PO Box 245
PARRAMATTA NSW 2124
AUSTRALIA
Is GST (Goods and Sales Tax) included in your
pricing pages?
Yes, all our prices are in Australian Dollars and include a 10% GST.
Why are your prices so cheap?
Enetica has continuously worked on improving our systems to make things
easier, automated and more efficient for us, our resellers and
our retail customers. Due to this and Enetica's overall popularity we
are able to offer quality hosting at a competitive price.
Are all your servers really located in Australia?
All of our servers are located in Sydney, Australia and are owned and
managed in house. Our own sys-admin and developer teams are responsible
for the design, maintenance and 24x7 monitoring of all systems and services.
What happens if I go over my bandwidth limits?
We have a no hidden fee policy and we won’t charge or fine you
for any over usage of your account. If our system detects that you are
getting close to your limits, reminders will be sent to you automatically
by email. Your reseller interface will also allow you to accurately
monitor all aspects of your account usage.
If despite the reminders, your total monthly bandwidth exceeds your limit,
your client sites will be taken off-line until the next reset. Bandwidth
limits are reset every 1st day of the month.
Can I upgrade my reseller hosting plan? Does any cost
apply?
You can upgrade to a more powerful hosting plan anytime at no extra
cost.
Just call our support team on 1300 720 043 (or email sales@enetica.com.au)
and let them know which plan you wish to switch to. You won’t lose
any of your existing credit: any unused amount of time paid for will
automatically be credited and go towards your new hosting plan.
I'm an existing customer and I can't find my plan details...
If your reseller plan is not listed on our reseller
hosting page, then
it is probably part of our old
reseller plans.
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