Enetica - Australian web hosting and accredited domain name registrar
 
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Enetica Web Hosting

Frequently Asked Questions
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Who is Enetica?
How long does it take to setup an account?
What payment methods do you accept?
Is GST (Goods and Sales Tax) included in your pricing pages?
Why are your prices so cheap?
Are all your servers really located in Australia?
What happens if I go over my bandwidth limits?
Can I upgrade my web hosting plan? Does any cost apply?
Do I need a domain name to purchase a hosting plan?
Can I host more than one domain on my hosting account?


Who is Enetica?

Enetica was the first fully accredited .au registrar and began trading at 10:00am July 1 2002. Enetica is now ICANN, auDA and .nz accredited. We have over 600 wholesale partners and hold over 90,000 domain registrations. Enetica’s founders have been working in the web hosting industry for more than 10 years.


How long does it take to setup an account?

All our hosting account setups are automated and domain names are activated instantly. You will receive an email with all your account details only seconds after signing up for a hosting plan. However, if you choose to pay by cheque or money order, allow 2-3 working days for us to process your payment.


What payment methods do you accept?

Enetica accepts Visa, MasterCard or a Cheque/Money Order for retail domain orders.
We do not accept bank transfers.
Cheques should be made out to Enetica Pty Ltd and sent to:

Enetica Pty Ltd
PO Box 245
PARRAMATTA NSW 2124
AUSTRALIA


Is GST (Goods and Sales Tax) included in your pricing pages?

Yes, all our prices are in Australian Dollars and include a 10% GST.


Why are your prices so cheap?

Enetica has continuously worked on improving our systems to make things easier, automated and more efficient for us, our resellers and of course our retail customers. Due to this and Enetica's overall popularity we are able to offer quality hosting at a competitive price.


Are all your servers really located in Australia?

All of our servers are located in Sydney, Australia and are owned and managed in house. Our own sys-admin and developer teams are responsible for the design, maintenance and 24x7 monitoring of all systems and services.


What happens if I go over my bandwidth limits?

We have a no hidden fee policy and we won’t charge or fine you for any over usage of your account. If our system detects that you are getting close to your limits, reminders will be sent to you automatically by email.
If despite the reminders, you do go over your bandwidth limit (which is very unlikely considering the huge limits we are offering), your account could be suspended until the next reset. Bandwidth limits are reset every 1st day of the month.


Can I upgrade my web hosting plan? Does any cost apply?

You can upgrade to a more powerful hosting plan anytime at no extra cost.
Just call our support team on 1300 720 043 (or email sales@enetica.com.au) and let them know which plan you wish to switch to. You won’t lose any of your existing credit: any unused amount of time paid for will automatically be credited and go towards your new hosting plan.


Do I need a domain name to purchase a hosting plan?

Yes. You need a domain name in order for your hosting account to be set up.
If you already have registered your domain name, go through sign-up and enter your existing domain name….
If you don’t have a domain name (or wish to register an extra domain), you can buy one with us at the same time you purchase your hosting and will enjoy a 30% discount on your hosting plan.


Can I host more than one domain on my hosting account?

You can have as many domains as you want pointing to your website.
However, if you wish to host several different websites on one account, you will need to consider signing up for a reseller account.
More on the Enetica reseller program...


 

Why choose Enetica?

Instant Setup and Activation on all accounts

99.9% uptime guarantee
30 Day unconditional money back guarantee
Website backups every hour
24 Hour Monitoring of all our servers
Online movie tutorials
Unlimited Support
Online knowledge base, video tutorial, phone and email support
100% Australian
All our staff and hardware are located in Australia
Flat rate pricing, No Hidden Fees



Special Offer: 30% off!

You get 30% off your yearly hosting fee when you register with us any .com.au or .net.au domain at the same time (offer applies for .com.au, .net.au).

For a Business 2 hosting plan, you pay $184.20 instead of $263.40 per year if you buy a .com.au or .net.au domain at the same time (save $79.20).

 

 

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diy site builder
30 day money back guarantee
hosting bundle special

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