Enetica - Australian web hosting and accredited domain name registrar
 
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Complaints Handling Policy

Enetica Pty Ltd is committed to providing consumers with excellent customer service.

If you have any complaints about our services, or wish to query a domain registration decision, please email policy@enetica.com.au or call us on 1300 720 043 or fax us on +61 2 8072 6890.

Your communication will be acknowledged within five working days of receipt. If there is scope for resolution without the need for investigation you will also be provided with a response to your concerns.

In the event that an investigation is required we will make all reasonable efforts to provide you with a response within 30 days.

If your concerns are of a complex nature and we are not able to provide you with a response within 30 days we will keep you informed as to the progress being made and a likely timeframe for finalisation.

If it is more appropriate that your concerns are dealt with by an organisation other than Enetica Pty Ltd, you may wish to get in touch with auDA. auDA is a non-profit organisation responsible for administration of the .au namespace for the benefit of domain stakeholders. Visit auda.zendesk.com for more information.

 
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